Privacy Policy

This Privacy Policy explains what personal information Voyzotrip LLC (“Voyzotrip”, “we”, “us”) collects when you use voyzotrip.com, book or enquire about a tour, or contact us; how we use and share it; and the choices and rights you have. We collect only what we need to plan and deliver your trip, and we do not sell your personal information.

Who we are

Voyzotrip LLC is a travel company registered in New Mexico, USA, and is the controller of the personal information described in this policy.

Voyzotrip LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, United States
Email: [email protected]
Phone: +1 323-984-9862

Information we collect

Information you give us

Bookings and checkout: your name, email address, phone number, billing address, the tour, date and number of travellers, and any notes you add to your order.
Enquiries and trip requests: your name, email address, phone or WhatsApp number (optional), preferred date, number of travellers, the tour you are asking about and your message.
Contact messages: your name, email address and message.
Newsletter: your email address.
Account: if you create an account, your name, email address and password (stored in hashed form, which we cannot read), plus your booking history.

Information collected automatically

Technical data: your IP address, browser type, device type and the pages you request, recorded in standard server and security logs.
Referral data: when you place an order, the website, search engine or campaign that brought you to us (for example “google / organic”), so we know which channels work.
Cookies and local storage: see “Cookies and similar technologies” below.

Information from others

Payment providers tell us whether your payment succeeded, along with limited details such as the card type and last four digits. We never receive or store your full card number.
Tour operators may send us updates about your booking, such as confirmation, meeting-point changes or cancellations.

We do not ask for sensitive information such as health data. If a tour needs details like dietary or accessibility requirements, share only what is necessary; we use it only to arrange that tour.

How we use your information

To provide your booking: to confirm it, issue tickets, pass the necessary details to the tour operator, send confirmations and updates, and support you before and during your trip.
To answer enquiries: to check availability and prices, prepare quotes and reply to your messages.
To take payments and prevent fraud: to process payments and refunds and to detect fraudulent or abusive activity.
To keep the website secure and working: to block spam and bots, limit abusive form submissions, fix errors and improve our pages.
To send our newsletter: only if you subscribed. You can unsubscribe at any time.
To meet legal obligations: to keep accounting and tax records and respond to lawful requests.

If you are in the European Economic Area or the United Kingdom, our legal bases are: performing a contract with you (bookings and enquiries you ask us to handle), your consent (newsletter and non-essential cookies), our legitimate interests (security, fraud prevention, improving our service) and compliance with legal obligations (accounting and tax).

Payments

Card and PayPal payments are processed by our payment providers, which handle your card details under the Payment Card Industry Data Security Standard (PCI DSS). Your full card number is entered on the provider’s secure systems and is never stored on our website. If you pay by bank transfer, we receive the payment details your bank sends with the transfer.

We share personal information only where needed to run our service:

Tour operators and suppliers who deliver your experience. We share the lead traveller’s name, contact details, date, party size and any requirements needed for the tour.
Payment providers and banks, to process payments and refunds.
Service providers who help us run the business: website hosting, content delivery and security (Cloudflare), and email and messaging tools we use to receive and answer your requests. They may use your information only to provide their services to us.
Professional advisers and authorities, such as accountants, lawyers or law enforcement, where the law requires it or where needed to protect our rights, our customers or others.
A buyer or successor if our business is sold or merged, subject to this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use third-party advertising or analytics trackers on our website.

Cookies and similar technologies

We use a small number of cookies that the website needs to work, plus browser storage for features you choose to use:

Cart and checkout (woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*): remember your cart and booking choices. They last up to 2 days.
Account login (wordpress_logged_in_*, wordpress_sec_*): keep you signed in if you have an account. They last for your session, or up to 14 days if you choose “Remember me”.
Order attribution (sbjs_*): record how you reached our website so it can be noted with your order. They are first-party and are not shared with advertisers.
Security: our content delivery and security provider, Cloudflare, may set short-lived cookies such as __cf_bm to tell people from bots.
Saved tours (browser local storage, vzSaved): the tours you save with the heart icon. This stays on your device and is not sent to us.

You can block or delete cookies in your browser settings. If you block the essential cookies, the cart and checkout will not work.

Marketing emails

We send newsletters only to people who sign up for them. Every newsletter has an unsubscribe link, or you can email [email protected] to be removed. We will still send emails about your bookings, because they are part of the service you asked for.

How long we keep it

Bookings and payment records: 7 years after the booking, to meet accounting and tax requirements.
Enquiries and contact messages: up to 24 months after our last contact with you, unless they turn into a booking.
Newsletter: until you unsubscribe.
Accounts: until you ask us to delete your account. Booking records are then kept as described above.
Server and security logs: normally no longer than 90 days.

How we protect it

Our website is served only over encrypted HTTPS connections. Access to customer data is limited to the people who need it to serve you. Passwords are stored in hashed form, and forms are protected against spam and automated abuse. No method of transmission or storage is completely secure. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

International transfers

We are based in the United States, and our tour operators and service providers are located around the world. Your information may therefore be processed in the United States and in other countries whose data protection laws differ from yours, including the country where your tour takes place. Where the law requires it, we use appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses.

Your rights and choices

Depending on where you live, you may have the right to:

access the personal information we hold about you and get a copy of it;
correct information that is inaccurate or incomplete;
ask us to delete your information, subject to what we must keep by law;
object to or restrict certain uses, or withdraw consent you have given (for example, unsubscribe from the newsletter);
receive your information in a portable format;
complain to your local data protection authority, if you are in the European Economic Area or the United Kingdom.

US state privacy rights. Residents of California and other US states with privacy laws can ask to know, access, correct and delete their personal information. Because we do not sell personal information or share it for targeted advertising, there is nothing to opt out of; we honor these requests whenever you make them. We will not treat you differently for using your privacy rights. An authorized agent may make a request for you, but we may ask for proof that they are authorized.

To make a request, email [email protected] from the address you used with us. We may need to confirm your identity before we act, and we will reply within the time the law sets, normally within 30 days (45 days where US state law allows).

Children

Our website is meant for adults who book travel. We do not knowingly collect personal information from children under 16. Bookings that include children must be made by a parent or guardian. If you think a child has given us personal information, contact us and we will delete it.

Links to other websites

Our website links to other sites, such as our Instagram and Facebook pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

Changes to this policy

We may update this policy when our services or the law change. The “Last updated” date at the top of this page shows when it last changed. If we make significant changes, we will tell you clearly on the website or by email.

Contact us

For questions about this policy or your personal information, contact Voyzotrip LLC at [email protected], by phone on +1 323-984-9862, or by post at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.