Frequently asked questions

Choose your tour, select a date, time and number of travellers, then complete checkout. You'll receive a confirmation email with your booking details straight away. Some tours are booked by enquiry, in which case our team replies to confirm availability and price before you pay.

We accept major credit and debit cards through a secure payment provider. All prices are shown in US dollars. Your card details are processed by the payment provider and are never stored on our site.

Most tours offer free cancellation up to 24 hours before the start time, and multi-day packages typically up to 30 days before departure. The exact policy is shown on each tour page and in your confirmation, so please check it before booking.

If you cancel within the free cancellation window, your refund is issued to the original payment method. Processing times depend on your bank, but refunds usually appear within a few business days to two weeks.

Yes. Almost all our tours accept mobile tickets. We recommend downloading or screenshotting your ticket before the day, in case mobile signal is weak at the meeting point.

Contact us on WhatsApp as soon as possible and we'll do our best to help. Meeting point details and a map are included in your confirmation. Please note that timed-entry tours may not be able to wait for late arrivals.

Yes. Many experiences can be arranged privately for families, friends or corporate groups. Send us an enquiry with your dates, group size and interests and we'll reply with options.

Some tours, such as multi-day packages and private day trips, depend on availability and group size. For these, you send an enquiry and our team confirms the details and final price with you before any payment is taken.

Some experiences are fulfilled by trusted partners such as GetYourGuide or Viator. For these, you book on their secure site, and their terms, cancellation policy and customer support apply. We label these tours clearly on the tour page.

You can reach a real person on WhatsApp or by email via our contact page. We aim to reply as quickly as possible, especially for questions about upcoming tours.