Questions, answered

Choose your tour, select a date, time and number of travellers, then complete checkout. You'll receive a confirmation email with your booking details straight away. Some tours are booked by enquiry, in which case our team replies to confirm availability and price before you pay.

We accept major credit and debit cards through a secure payment provider. All prices are shown in US dollars. Your card details are processed by the payment provider and are never stored on our site.

Most tours and tickets are non-refundable once booked, because tickets are issued for your chosen date and time. Multi-day packages follow the terms confirmed with your quote. If you need to change plans, message us and we'll check with the operator; changes depend on availability and aren't guaranteed. The exact terms are shown on each tour page and in your confirmation.

Bookings are non-refundable once tickets are issued. If the operator cancels (for example due to severe weather or an unexpected closure), you'll be offered a new date or a full refund to your original payment method. Depending on your bank, refunds usually appear within a few business days to two weeks.

Yes. Almost all our tours accept mobile tickets. We recommend downloading or screenshotting your ticket before the day, in case mobile signal is weak at the meeting point.

Contact us on WhatsApp as soon as possible and we'll do our best to help. Meeting point details and a map are included in your confirmation. Please note that timed-entry tours may not be able to wait for late arrivals.

Yes. Many experiences can be arranged privately for families, friends or corporate groups. Send us an enquiry with your dates, group size and interests and we'll reply with options.

Some tours, such as multi-day packages and private day trips, depend on availability and group size. For these, you send an enquiry and our team confirms the details and final price with you before any payment is taken.

Some experiences are fulfilled by trusted partners such as GetYourGuide or Viator. For these, you book on their secure site, and their terms, cancellation policy and customer support apply. We label these tours clearly on the tour page.

You can reach a real person on WhatsApp or by email via our contact page. We aim to reply as quickly as possible, especially for questions about upcoming tours.