Paris
Barcelona
London
Amsterdam
Prague
Madrid
USA
Dubai
Lisbon
Rome
Tokyo
ViennaRefunds: tours and tickets are non-refundable
Tickets are issued for your chosen date and time, so bookings are non-refundable once your tickets have been issued. The terms for each experience are shown on its page and in your confirmation email, so please check your date, time and party size before you book.
Changing a booking
If your plans change, contact us as early as possible with your booking number. We’ll ask the operator whether a change is possible, but changes depend on availability and the operator’s own rules and can’t be guaranteed.
If the operator cancels
If an experience is cancelled by us or the operator (for example due to severe weather or an unexpected closure), you’ll be offered a new date or a full refund.
Multi-day packages
Multi-day packages are tailored to you, so their cancellation terms are confirmed in writing with your quote, before you pay.
How refunds are paid
Where a refund applies, it is returned to the original payment method. Depending on your bank, it can take 5–10 business days to appear.