Cancellation Policy

Plans change. Here is how cancellations and refunds work.

Template notice: align this page with your suppliers’ actual terms before launch.

Day tours and tickets

Most tours and tickets can be cancelled free of charge up to 24 hours before the start time for a full refund. The exact deadline is shown on each tour page and in your confirmation email.

Multi-day packages

Multi-day packages can typically be cancelled free of charge up to 30 days before departure. Later cancellations may be subject to hotel and supplier charges, which we will always show you before you pay.

Partner bookings

Experiences booked on a partner’s website follow that partner’s cancellation policy. Manage or cancel them through the partner’s confirmation email or app.

If we cancel

If a tour is cancelled by us or the operator (for example due to severe weather), you’ll be offered a new date or a full refund.

How refunds are paid

Refunds are returned to the original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

How to cancel

Reply to your confirmation email or contact us with your booking number.